Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201608438

  • Case ref:
    201608438
  • Date:
    December 2017
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Ms C complained about her liability for water charges, as well as the manner in which she was billed for them by Business Stream. We contacted Business Stream to request information regarding the complaint. They responded by asking to re-open a dialogue with Ms C to attempt to bring the case to a satisfactory conclusion. Ms C listed various matters which she wished to be addressed and the organisation agreed to all of her requests. Ms C was satisfied with this outcome and we therefore closed her complaint without further investigation.

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Updated: March 13, 2018