Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201604392

  • Case ref:
    201604392
  • Date:
    October 2017
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    nursery and pre-school

Summary

Mr C complained that his son was not receiving his entitlement of 600 hours a year of free nursery provision and that the council's handling of his complaint was unreasonable.

We found that the council had followed their policy correctly and that, although there was a small shortfall in the hours provided, they had made efforts to offer additional hours to make up the shortfall. We did not uphold this aspect of Mr C's complaint.

We found that there were some aspects of the complaints handling that could have been better, and we have drawn this to the council's attention. However, overall we considered that their complaints handling was reasonable. We did not uphold this aspect of the complaint.

Related reading

Updated: March 13, 2018