Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201508330 | Heriot-Watt University | policy/administration | Some upheld, recommendations | July 2017 |
| 201508400 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | July 2017 |
| 201508681 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, recommendations | July 2017 |
| 201600065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | July 2017 |
| 201600078 | Scottish Prison Service | complaints handling | Not upheld, recommendations | July 2017 |
| 201600415 | Scottish Prison Service | communication by telephone | Not upheld, recommendations | July 2017 |
| 201600629 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | July 2017 |
| 201600867 | Business Stream | incorrect billing | Upheld, recommendations | July 2017 |
| 201601026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |