Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201608496

  • Case ref:
    201608496
  • Date:
    August 2017
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Ms C, who works for an advocacy and support agency, complained on behalf of her client (Ms A). Ms A had complained to the council about anti-social behaviour from a neighbour, in particular noise and dog fouling in the garden, but felt that they had failed to properly investigate her concerns. The council advised that they had responded appropriately to all of Ms A's complaints of anti-social behaviour, including carrying out regular visits to the property.

During the course of our investigation we found that there had been a number of occasions where Ms A had not allowed the council officers access to her property so that they could witness the noise from her neighbour. We also found that the council had contacted the neighbour and spoke to them about the complaints. The council also visited the area a number of times to look for dog fouling, and found no evidence. We did not uphold the complaint.

Related reading

Updated: March 13, 2018