Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508314

  • Case ref:
    201508314
  • Date:
    July 2017
  • Body:
    Greater Glasgow and Clyde NHS Board - Acute Services Division
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C complained that the board unreasonably failed to diagnose and treat the cause of her back pain. She had suffered chronic back pain since being involved in a motorbike accident a number of years previously. Ms C said that she had not been provided with a satisfactory resolution and explanation for her ongoing pain and she felt that the care and treatment she had received had been inadequate. Ms C said her mobility had been affected, and she continued to require to take strong pain medication.

We obtained independent medical advice from a trauma and orthopaedic consultant and a consultant neurologist. The advice we received was that both the orthopaedic and neurology care and treatment provided to Ms C was consistent and appropriate. The advisers did not identify failings in Ms C's care and treatment. We did not uphold Ms C's complaint.

Related reading

Updated: March 13, 2018