Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507663 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2017
201507720 Glasgow City Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations June 2017
201507892 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2017
201507934 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2017
201507980 A Medical Practice in the Lothian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, recommendations June 2017
201508085 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations June 2017
201600074 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2017
201600121 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2017
201600267 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2017
201600626 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations June 2017