Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508700 | Antonine Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2017 |
| 201508742 | Care Inspectorate | regulation of care | Not upheld, recommendations | May 2017 |
| 201508759 | Business Stream | incorrect billing | Upheld, recommendations | May 2017 |
| 201508812 | Western Isles NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201508840 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201600147 | Shetland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600176 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201600192 | Falkirk Council | repairs and maintenance | Not upheld, recommendations | May 2017 |
| 201600309 | Midlothian Council | policy/administration | Some upheld, recommendations | May 2017 |
| 201600417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |