Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508333 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508396 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2017 |
| 201508416 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201508495 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201508521 | Lothian NHS Board | policy / administration | Not upheld, recommendations | May 2017 |
| 201508568 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508590 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | May 2017 |
| 201508596 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2017 |
| 201508598 | Lister Housing Co-operative Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2017 |
| 201508615 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |