Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602390 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602586 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2017 |
| 201602603 | Scottish Environment Protection Agency | handling of application | Not upheld, no recommendations | May 2017 |
| 201602612 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2017 |
| 201602629 | East Renfrewshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2017 |
| 201602701 | West Lothian Council | council tax | Not upheld, no recommendations | May 2017 |
| 201602805 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201602871 | The City of Edinburgh Council | council tax | Upheld, recommendations | May 2017 |
| 201602880 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602917 | Edinburgh Napier University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2017 |