Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606311 | The Highland Council | primary school | Some upheld, no recommendations | May 2017 |
| 201606735 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201606980 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201607122 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201607176 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2017 |
| 201607212 | North Ayrshire Council | repairs and maintenance | Some upheld, recommendations | May 2017 |
| 201607620 | Scottish Prison Service | policy/administration | Resolved, no recommendations | May 2017 |
| 201607695 | South Ayrshire Council | primary school | Not upheld, no recommendations | May 2017 |
| 201607853 | A Dental Practice in the Highland NHS Board area | complaints handling | Upheld, recommendations | May 2017 |
| 201507449 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | April 2017 |