Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602498 Dumfries and Galloway Council complaints handling (including appeals procedures) Upheld, no recommendations April 2017
201602572 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2017
201602660 University of Strathclyde academic appeal/exam results/degree classification Some upheld, recommendations April 2017
201603200 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201603264 The City of Edinburgh Council refuse collection & bins Upheld, recommendations April 2017
201603721 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201603824 Business Stream debt recovery / payment fees Resolved, no recommendations April 2017
201603893 Aberdeen City Council repairs and maintenance Not upheld, no recommendations April 2017
201604033 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201604307 A Dentist in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017