Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600473 Argyll Community Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations April 2017
201600658 Scottish Water other Upheld, recommendations April 2017
201600725 Lothian NHS Board - Acute Division nurses / nursing care Some upheld, no recommendations April 2017
201601222 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, recommendations April 2017
201601916 The Highland Council primary school Some upheld, recommendations April 2017
201602008 Argyll Community Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations April 2017
201602119 University of St Andrews policy/administration Not upheld, no recommendations April 2017
201602152 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201602276 Aberdeenshire Council handling of application (complaints by opponents) Upheld, recommendations April 2017
201602294 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2017