Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507499 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Upheld, recommendations March 2017
201507537 Crofting Commission handling of application Not upheld, recommendations March 2017
201507539 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2017
201507604 East Dunbartonshire Council local housing allowance and council tax benefit Not upheld, recommendations March 2017
201507658 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2017
201507742 Glasgow West Housing Association Ltd repairs and maintenance Resolved, no recommendations March 2017
201507743 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2017
201507779 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2017
201507872 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2017
201507927 Scottish Prison Service personal property Not duly made or withdrawn, no recommendations March 2017