Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508437 East Lothian Council handling of application (complaints by applicants) Upheld, recommendations April 2017
201508444 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508487 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2017
201508576 East Dunbartonshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017
201508637 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508711 Scottish Borders Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations April 2017
201508786 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2017
201508791 Scottish Prison Service non-legal correspondence Not upheld, no recommendations April 2017
201508895 West Lothian Council secondary school Not upheld, no recommendations April 2017
201600254 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017