Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604579 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2017
201604585 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201604614 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2017
201604728 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2017
201604896 Fife Council neighbour disputes and anti-social behaviour Some upheld, recommendations April 2017
201605172 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201605999 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2017
201608067 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not duly made or withdrawn, no recommendations April 2017
201507475 Fife Council handling of application (complaints by opponents) Some upheld, recommendations March 2017
201507493 NHS 24 clinical treatment / diagnosis Upheld, no recommendations March 2017