Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508027 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2017 |
| 201508028 | Scottish Qualifications Authority | policy/administration | Some upheld, recommendations | March 2017 |
| 201508044 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2017 |
| 201508079 | The Highland Council | handling of application (complaints by opponents) | Upheld, recommendations | March 2017 |
| 201508092 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2017 |
| 201508096 | An NHS Board | policy / administration | Upheld, recommendations | March 2017 |
| 201508101 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201508126 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | March 2017 |
| 201508198 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | March 2017 |
| 201508203 | Falkirk Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2017 |