Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201507927

  • Case ref:
    201507927
  • Date:
    March 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    personal property

Summary

Mr C complained that his lost property claim was not appropriately investigated. During our initial investigations we found some discrepancies in the claim correspondence and associated evidence. We therefore asked the Scottish Prison Service to reconsider the claim in the first instance.

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Updated: March 13, 2018