Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201604681 | University of Aberdeen | academic appeal/exam results/degree classification | Some upheld, recommendations | May 2017 |
| 201604907 | Dumfries and Galloway Council | employment grants/business development grants and loans | Upheld, recommendations | May 2017 |
| 201604927 | Tayside NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | May 2017 |
| 201605070 | The Highland Council | handling of application (complaints by applicants) | Upheld, recommendations | May 2017 |
| 201605355 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2017 |
| 201605481 | Business Stream | communication / consultation | Upheld, recommendations | May 2017 |
| 201605670 | East Renfrewshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2017 |
| 201605798 | West Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2017 |
| 201605800 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2017 |
| 201606304 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |