Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602995 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations May 2017
201603001 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2017
201603017 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations May 2017
201603051 Clackmannanshire Council complaints handling Not upheld, no recommendations May 2017
201603064 Edinburgh Napier University policy/administration Some upheld, recommendations May 2017
201603349 A Dentist in the Highland NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations May 2017
201603555 A Medical Practice in the Fifie NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2017
201603557 City Of Glasgow College facilities Some upheld, no recommendations May 2017
201603611 Langstane Housing Association Ltd estate management, open space & environment work Not upheld, recommendations May 2017
201603698 Glasgow Housing Association neighbour disputes and anti-social behaviour Some upheld, recommendations May 2017