Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201602008

  • Case ref:
    201602008
  • Date:
    April 2017
  • Body:
    Argyll Community Housing Association
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to address the anti-social behaviour of Mrs A's neighbour. Mr C said that as a consequence Mrs A been left distressed and upset.

We found that in dealing with Mrs A's case, the association had followed their own policies and the advice of their solicitors. A legal process was entered and this was lengthy. However, as this was not within the control of the association, we did not uphold Mr C's complaint.

Related reading

Updated: March 13, 2018