Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201602142

  • Case ref:
    201602142
  • Date:
    June 2017
  • Body:
    New College Lanarkshire
  • Sector:
    Colleges
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    anti-social behaviour

Summary

Miss C complained that college staff did not take action to prevent her from being subjected to inappropriate behaviour from other students on her course.

We found that the college had taken reasonable action in line with their policy and procedures when Miss C had experienced difficulties with other students in her class. While the record-keeping at one meeting could have been more detailed, we considered overall that the college had provided Miss C with reasonable support and taken steps to address episodes of unreasonable behaviour.

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Updated: March 13, 2018