Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201602776

  • Case ref:
    201602776
  • Date:
    June 2017
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained that the council unreasonably failed to ensure that his property was in a suitable condition for letting. He voiced his concerns about damp before taking the tenancy, but felt forced into taking it as he was told if he did not do so then he would be deemed intentionally homeless. He complained that there were unreasonable delays in the council addressing the damp issues, and that they failed to communicate appropriately regarding appointments to carry out remedial works.

In the intervening time since we agreed to investigate the complaint Mr C had accepted a goodwill gesture of £500 and the offer to redecorate his home. We decided that it was not proportionate for us to take his complaint any further since we would not be able to achieve a better outcome for him.

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Updated: March 13, 2018