Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201601586

  • Case ref:
    201601586
  • Date:
    June 2017
  • Body:
    Fife NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    policy / administration

Summary

Mrs C raised concerns about an investigation relating to events at Stratheden Hospital. Following our enquiries, Mrs C met with representatives of the Health and Social Care Partnership, who agreed to explore her complaints further. We therefore did not continue our investigation.

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Updated: March 13, 2018