Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102737 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations December 2022
202103490 Fife Health and Social Care Partnership Assessments / self-directed support Some upheld, recommendations December 2022
201907667 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations November 2022
202001722 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations November 2022
202002728 Crown Office and Procurator Fiscal Service Other Upheld, recommendations November 2022
202004419 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2022
202005040 Scottish Environment Protection Agency Policy / administration Upheld, recommendations November 2022
202005809 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202007052 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202009025 North Ayrshire Health and Social Care Partnership Child services and family support Upheld, recommendations November 2022