Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202106540 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202106553 Fife Health and Social Care Partnership Adult support and protection / adults with incapacity Not upheld, no recommendations March 2023
202107115 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations March 2023
201901337 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations February 2023
202005168 Argyll and Bute Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations February 2023
202006034 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations February 2023
202007586 Tayside NHS Board Clinical treatment / Diagnosis Upheld, recommendations February 2023
202007688 A Medical Practice in the Ayrshire & Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2023
202008024 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Upheld, recommendations February 2023
202102199 Forth Valley NHS Board Admission / discharge / transfer procedures Not upheld, no recommendations February 2023