Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202006353 A Medical Pracitce the Highland NHS Board area Clinical treatment / diagnosis Upheld, recommendations December 2022
202006891 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2022
202007523 Aberdeenshire Council Handling of application (complaints by opponents) Upheld, recommendations December 2022
202008527 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations December 2022
202008806 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations December 2022
202009234 Fife NHS Board Appointments / Admissions (delay / cancellation / waiting lists) Some upheld, recommendations December 2022
202100803 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2022
202100828 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2022
202100914 A Dental Practice in the Grampian NHS Board area Clinical treatment / Diagnosis Upheld, recommendations December 2022
202101005 Stirling Council Child protection Some upheld, recommendations December 2022