Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101174 West Lothian Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202101586 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Some upheld, recommendations November 2022
202101826 Clear Business Water Incorrect billing Upheld, recommendations November 2022
202103298 Business Stream Incorrect billing Upheld, recommendations November 2022
202103864 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202104829 A Medical Practice in the Borders NHS Board area Clinical treatment / diagnosis Upheld, recommendations November 2022
202105316 East Lothian Council Communication / staff attitude / confidentiality Some upheld, recommendations November 2022
202105940 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations November 2022
202111152 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202111792 Student Awards Agency for Scotland Handling of application Resolved, no recommendations November 2022