Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202003881 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2022
202004184 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations October 2022
202007694 Perth and Kinross Council Standard of care Not upheld, recommendations October 2022
202007700 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2022
202100071 Dumfries and Galloway Council Handling of application (complaints by opponents) Some upheld, recommendations October 2022
202101569 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202103742 Milnbank Housing Association Ltd Neighbour disputes and anti-social behaviour Upheld, recommendations October 2022
202110356 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
201900994 A Dentist in the Highland NHS Board area Clinical treatment / Diagnosis Not upheld, no recommendations September 2022
201902230 Highland NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations September 2022