Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101818 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations July 2022
202102504 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Not upheld, no recommendations July 2022
202102779 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations July 2022
202103398 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations July 2022
202104334 Lothian NHS Board - Acute Division Hygiene / cleanliness / infection control Not upheld, no recommendations July 2022
202107375 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations July 2022
202108353 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Some upheld, recommendations July 2022
201909705 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations June 2022
201910063 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations June 2022
202000766 Scottish Ambulance Service Clinical treatment / Diagnosis Upheld, recommendations June 2022