Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900993 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201903984 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2022 |
| 201903992 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 201907379 | Lothian NHS Board - Acute Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2022 |
| 201907694 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201907885 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201909224 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911256 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911282 | East Dunbartonshire Council | Noise pollution | Upheld, recommendations | May 2022 |
| 202000231 | Comhairle nan Eilean Siar | Primary School | Upheld, recommendations | May 2022 |