Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000350 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations May 2022
202000373 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations May 2022
202001643 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Some upheld, no recommendations May 2022
202002047 Golden Jubilee National Hospital Clinical treatment / diagnosis Upheld, recommendations May 2022
202002493 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations May 2022
202002619 A Dentist in the Forth Valley NHS Board area Clinical treatment / Diagnosis Upheld, recommendations May 2022
202002913 Fife NHS Board Nurses / nursing care Upheld, recommendations May 2022
202003119 Fife Council Child services and family support Some upheld, recommendations May 2022
202003273 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations May 2022
202003431 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations May 2022