Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001906 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2022 |
| 202002008 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202002417 | Yorkhill Housing Association Ltd | Policy / administration | Upheld, recommendations | June 2022 |
| 202002896 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202003195 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202004335 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202004854 | Lanarkshire NHS Board | Nurses / nursing care | Upheld, recommendations | June 2022 |
| 202005840 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202100230 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202101735 | West Lothian Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | June 2022 |