Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201911240 East Renfrewshire Council Handling of application (complaints by opponents) Some upheld, recommendations September 2022
202001300 Scottish Prison Service Personal property Some upheld, recommendations September 2022
202004290 Aberdeen City Council Child services and family support Some upheld, recommendations September 2022
202004351 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations September 2022
202006807 Scottish Prison Service Policy / administration Some upheld, no recommendations September 2022
202007160 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations September 2022
202009078 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations September 2022
202101651 Highland NHS Board Adult Social Work Services (Highland NHS Only) Some upheld, recommendations September 2022
201905893 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2022
202004331 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022