Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805543 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations October 2022
201901131 Water Plus Select Ltd Complaints handling Resolved, no recommendations October 2022
201904027 East Dunbartonshire Council Policy / administration Some upheld, recommendations October 2022
201909298 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2022
202000443 Fife Council Child services and family support Upheld, recommendations October 2022
202001408 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations October 2022
202002811 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202002975 East Dunbartonshire Council Policy / administration Upheld, recommendations October 2022
202003428 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202003481 Scottish Borders Council Assessments / self-directed support Some upheld, recommendations October 2022