Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101967 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2023
201911488 Angus Health and Social Care Partnership Continuing care Some upheld, recommendations December 2022
201911968 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations December 2022
202000038 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, recommendations December 2022
202000048 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations December 2022
202000761 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2022
202001745 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2022
202002983 Argyll Community Housing Association Repairs and maintenance Not upheld, no recommendations December 2022
202004303 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2022
202005527 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2022