Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102718 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Upheld, recommendations February 2023
202103284 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations February 2023
202104071 Stirling Council Communication / staff attitude / confidentiality Some upheld, recommendations February 2023
201909689 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2023
202001327 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations January 2023
202003950 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations January 2023
202008183 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2023
202008412 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations January 2023
202008542 Glasgow City Council Licensing - taxis Upheld, recommendations January 2023
202101338 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations January 2023