Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202109469 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202109894 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201027 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201910 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202002615 | The Highland Council | Economic development plans / issues | Upheld, recommendations | April 2023 |
| 202004698 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | April 2023 |
| 202005707 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2023 |
| 202007591 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | April 2023 |
| 202100063 | Argyll and Bute Health and Social Care Partnership | Other | Not upheld, no recommendations | April 2023 |
| 202102418 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | April 2023 |