Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202111128 The City of Edinburgh Council Council Tax Upheld, recommendations July 2023
202111811 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations July 2023
202112026 Lanarkshire NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023
202203211 Borders NHS Board Clinical treatment / Diagnosis Upheld, recommendations July 2023
202007141 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023
202007948 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023
202100728 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202101546 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Complaints handling Some upheld, recommendations June 2023
202104070 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202104211 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / diagnosis Not upheld, no recommendations June 2023