Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202110970 Perth and Kinross Council Assessments / self-directed support Upheld, recommendations August 2023
202200038 A Medical Practice in the Forth Valley NHS Board area Complaints handling Upheld, recommendations August 2023
202200345 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202201207 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2023
202204333 Dundee City Council Neighbour disputes and anti-social behaviour Upheld, recommendations August 2023
202204879 The City of Edinburgh Council Primary School Not upheld, no recommendations August 2023
202205600 Greater Glasgow and Clyde NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202102318 Fife Council Primary School Upheld, recommendations July 2023
202104143 Western Isles NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023
202104299 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations July 2023