Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202208120 An NHS Board Nurses / nursing care Upheld, recommendations November 2023
202300410 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations November 2023
202005474 West Dunbartonshire Council Adoption / Fostering Not upheld, no recommendations October 2023
202100730 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2023
202101442 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations October 2023
202102814 Golden Jubilee National Hospital Clinical treatment / diagnosis Some upheld, recommendations October 2023
202104751 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Upheld, recommendations October 2023
202107139 Fife Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations October 2023
202108741 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Upheld, recommendations October 2023
202110675 Aberdeen City Council Child services and family support Not upheld, no recommendations October 2023