Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202101258 | Forth Valley NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2023 |
| 202104942 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | December 2023 |
| 202107467 | The Highland Council | Child services and family support | Some upheld, recommendations | December 2023 |
| 202109305 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202110756 | Dumfries and Galloway Council | Kinship care | Not upheld, no recommendations | December 2023 |
| 202111438 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202202227 | A Medical Pratice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202203018 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202204521 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |