Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202200046 | Dumfries and Galloway NHS Board | Record keeping | Some upheld, no recommendations | March 2024 |
| 202201239 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2024 |
| 202202301 | East Dunbartonshire Council | Primary School | Some upheld, recommendations | March 2024 |
| 202203262 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | March 2024 |
| 202204217 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202206891 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202207985 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202301037 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202301324 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | March 2024 |
| 202100411 | Aberdeen City Council | Building warrants: certificates of completion / habitation | Upheld, no recommendations | February 2024 |