Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202108871 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110015 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | May 2024 |
| 202110511 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2024 |
| 202110569 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110880 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202201457 | University of Glasgow | Policy / administration | Some upheld, recommendations | May 2024 |
| 202201665 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | May 2024 |
| 202203142 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202203153 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202203466 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2024 |