Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202201376 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202485 | Golden Jubilee National Hospital | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202515 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202203063 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | April 2024 |
| 202204453 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | April 2024 |
| 202206966 | The Highland Council | Child protection | Some upheld, recommendations | April 2024 |
| 202209846 | Western Isles NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202209883 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202210170 | West Dunbartonshire Council | Repairs and maintenance | Resolved, no recommendations | April 2024 |
| 202300501 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2024 |