Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202302342 | West Whitlawburn Housing Co-operative Ltd | Applications / allocations / transfers / exchanges | Not upheld, no recommendations | April 2024 |
| 202103292 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202104243 | Midlothian Council | Policy / administration | Some upheld, recommendations | March 2024 |
| 202104785 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202104888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Hygiene / cleanliness / infection control | Upheld, recommendations | March 2024 |
| 202106196 | Glasgow City Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | March 2024 |
| 202109772 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | March 2024 |
| 202109957 | Clackmannanshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | March 2024 |
| 202110901 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202111684 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |