Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202208181 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | February 2024 |
| 202208523 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202209844 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2024 |
| 202209893 | University of Dundee | Special needs - assessment and provision | Upheld, recommendations | February 2024 |
| 202300640 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2024 |
| 202302960 | Fife NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | February 2024 |
| 202103709 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202105741 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202200187 | Angus Council | Repairs and maintenance | Upheld, recommendations | January 2024 |
| 202202079 | Grampian NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |