Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102766 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2023
202103225 Glasgow City Health and Social Care Partnership Carer's assessments Upheld, recommendations November 2023
202103246 Western Isles NHS Board Policy / administration Upheld, recommendations November 2023
202103732 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2023
202106450 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2023
202107141 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2023
202203433 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations November 2023
202203587 Lothian NHS Board - Acute Division Communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2023
202205437 A Medical Practice in the Highland NHS Board area Clinical treatment / diagnosis Upheld, recommendations November 2023
202207719 Lothian NHS Board - Acute Division Nurses / nursing care Upheld, recommendations November 2023