Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202106438 Glasgow City Health and Social Care Partnership Nurses / Nursing Care Some upheld, recommendations September 2023
202107863 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations September 2023
202109366 West Dunbartonshire Council Secondary School Upheld, recommendations September 2023
202111356 North Lanarkshire Council Assessments / self-directed support Not upheld, no recommendations September 2023
202111903 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202201952 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202203748 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202204863 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations September 2023
202207345 The City of Edinburgh Council Repairs and maintenance Upheld, recommendations September 2023
202000192 A Medical Practice in the Tayside NHS Board area Clinical treatment / diagnosis Upheld, recommendations August 2023