Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202106371 Lanarkshire NHS Board Hygiene / cleanliness / infection control Some upheld, recommendations July 2023
202106700 Clackmannanshire Council Policy / administration Upheld, recommendations July 2023
202107648 South Lanarkshire Health and Social Care Partnership Assessments / self-directed support Upheld, recommendations July 2023
202108771 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations July 2023
202108773 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations July 2023
202108962 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations July 2023
202108990 Aberdeenshire Council Child services and family support Upheld, recommendations July 2023
202109163 Aberdeenshire Council Secondary School Some upheld, no recommendations July 2023
202110238 South Lanarkshire Council Repairs and maintenance Some upheld, recommendations July 2023
202110464 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Upheld, recommendations July 2023