Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101028 | West Lothian Council | Handling of application (complaints by applicants) | Some upheld, recommendations | May 2023 |
| 202101272 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202102429 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202103075 | Castlehill Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202103737 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202104005 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |
| 202105743 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202107105 | The City of Edinburgh Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202107872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |
| 202107945 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |